The Communications Center provides 24-hour service in the answering of all emergency and non-emergency police, fire, and medical calls. The Center is staffed by a team of 19 full-time Public Safety Dispatchers, 2 part-time Public Safety Dispatchers, and 4 Dispatch Supervisors each of who are committed to providing exceptional service to the public. They are certified in Incident Command, CPR, and Emergency Medical pre-arrival instruction, in addition to being certified by the Commission on Police Officer Standards and Training (P.O.S.T.).
The Communications Center uses state-of-the-art technology to provide fast and effective emergency communication services. Using sophisticated radio communication, mobile data computers and a Computer Aided Dispatch and Records Management System, Communication Center personnel are able to process requests and expedite the dispatching of police and fire personnel in an emergency. In addition to providing useful management statistical information, our computer systems enable us to track hazardous locations and special information about a residence, which may pose a threat to the safety of the public or public safety personnel.
Our 25-member 9-1-1 Team combines decades of dispatching experience with a commitment to customer service. We process over 295,000 phone calls each year, including 120,000 calls for service involving the dispatch of Police and Fire Department personnel. Our goal is to coordinate the city's resources to best address the needs of the citizens of the City of Corona. We are your first point of contact whether reporting an abandoned vehicle or a medical emergency.
Citizen Assisted Reporting
Frequently Requested Phone Numbers
View Photos of the Communications Dispatch Center
For more information, please contact Lisa Lorton, Support Services Manager, at Lisa.Lorton@ci.corona.ca.us